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Automatically translated version. May contain inaccuracies compared to the original.
🚇"They stole the money!": Kyiv residents complain about empty travel cards after the fare increase in Kyiv.
Funds that Kyiv residents had loaded onto their transport cards—purchased as rides before the fare increase that took place on 15 July—have disappeared en masse; at that time the city authorities raised the fare nearly fourfold: from 8 to 30 hryvnias.
Until 14 September, Kyiv residents could use rides bought in bulk at the old tariff (6,5 UAH). After that date, funds for unused rides were supposed to be automatically transferred to the transport card’s “Wallet.” However, on 15 September passengers found only zeros on their balances.
The Kyiv Digital app team attributes the situation to a technical malfunction and promises that the funds will be returned to the cards by the end of the week. Passengers are shocked by the glitch, and experts call the situation a "terrible collapse."
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