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DTEK received two awards for improving customer experience
DTEK Networks won two Ukrainian CX Excellence awards. The jury recognized the automatic power-outage notification service and the “Mobile Controller” app for digitizing meter inspections.
Thanks to the automatic service, customers can learn the cause and the estimated restoration time before connecting with an operator, and the “Mobile Controller” allows employees to immediately record meter readings and photos in the system, making accounting more accurate.
“These awards show that customer experience can be improved both at the moment a customer contacts us and through changes in how our employees work,” said Ruslan Volynets, Director of Customer Relations at DTEK Networks.
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