What to do if “Reserv+” won’t open: how to prove your documents are in order

The Reserv+ app sometimes won’t open / image UNIAN Ukrainian men aged from 18 to 60 years fall under Ukraine’s military registration rules, so if they have deferment or reservation documents, they are obliged to present them to personnel of the Territorial Center for Recruitment and Social Support (TC&SS) and to the police during document checks. The same applies to those who have been removed from the military register.

Such documents can be stored in the Reserv+ app, but sometimes glitches occur and the information does not display. Here’s what to do if Reserv+ does not load data, and how to act in such cases.

Why Reserv+ might not work and how to prove your documents are valid

According to the Ministry of Defense, using the app can sometimes be difficult due to increased load. That means if many users try to access Reserv+ at the same time, there is a risk of a failure—the app may not open or may display data incorrectly. The same situation can happen due to internal technical maintenance in the app. In addition, you can lose access to your documents in the app because of internet problems or if your smartphone runs out of battery at the worst moment.

If a man finds himself in a difficult situation and doesn’t understand why Reserv+ isn’t updating data or won’t open at all, he should have an alternative way to prove to TC&SS personnel and to the police that his documents are in order and that he is not evading mobilization.

The Sumy Regional TC&SS explained what to do if Reserv+ doesn’t update data at a checkpoint and how to avoid an unpleasant situation. According to the agency, a military registration document has the same legal force in electronic and paper form. If a man sees that Reserv+ won’t open, he should first check his internet connection, turn the internet off if necessary, and then turn it back on. He can also restart his phone and then the app itself. In addition, he should inform the authorized person checking the documents about problems with the app, the internet, or the smartphone.

To avoid waiting for Reserv+ to start working, it’s advisable to prepare in advance for a critical situation by downloading a PDF file with the necessary information from the app, printing it out, and carrying it with you. The Sumy Regional TC&SS notes that you shouldn’t argue with checkpoint workers—simply calmly explain that the app isn’t working and present the paper version of the military registration document.