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Automatically translated version. May contain inaccuracies compared to the original.
Ukrposhta is changing the customer service procedure in city branches starting on 23 September: parcel acceptance now has the first priority and takes place out of turn, and parcel pickup is the second priority and also without a queue. The changes affect more than 90% of city branches that have more than one service window.
The new rules were announced by Ukrposhta CEO Ihor Smilianskyi on his Telegram channel. According to him, the decision was made because of ongoing air raid alerts that force branches to shorten their operating hours.
"We strive to deliver your parcels as quickly as possible. However, due to ongoing alerts, a branch’s operating time may be reduced," wrote Ukrposhta CEO Ihor Smilianskyi.
Smilianskyi gave an example of how an alert can affect delivery times: for a parcel to be in Odesa the next day, it must be sent from Kyiv by no later than 22:00. For that, it needs to be sorted, loaded into the vehicle, and before that — picked up from the branch.
If a customer is standing in line and an alert is announced requiring the branch to close, the parcel will be sent only the next day. However, if it was accepted before the alert was announced, it will go the same day even if the branch closes.
The head of Ukrposhta explained why parcel acceptance and pickup were given this priority:
parcel acceptance — out of turn, so they can be sent on their way as quickly as possible;
parcel pickup — also out of turn, so customers are not delayed in branches and do not have to stay there overnight during alerts;
financial services, including pensions and payments, are provided without restrictions and in any case on the same day;
in case a parcel is lost during shelling, the company reimburses customers for its cost.
"We value all our customers, but the nature of the work is such that financial services (pensions, payments, etc.) are provided here and now," he added, noting that such services cannot be "destroyed" by delays because the company’s servers are protected, Smilianskyi.
What will change in the near future
According to the head of Ukrposhta, the next step will be launching self-service stations and increasing the number of parcel lockers nationwide. The operating rules during "yellow" and "red" alerts remain unchanged for now, but the company is already preparing proposals regarding the specifics of the national postal operator’s work in winter.
Smilianskyi thanked customers who entrust their business to Ukrposhta and the company’s team, which keeps branches operating despite shelling and alerts.
Earlier, Informator reported that Ukrposhta transmits cash-on-delivery data to the tax authorities under new rules effective since 1 August. We also wrote that Ukrposhta explained whether parcels and pensions will be issued during a "yellow" alert. In addition, Informator wrote that the company is installing parcel lockers across Ukraine, except for one large city, which aligns with plans to expand the self-service network.
Document: PDF proof of the original version of the news item "Укрпошта змінює порядок роботи міських відділень через постійні тривоги". It records the publication content at the moment of the first scan, the preservation date and the source: Informator.
