Ukrposhta changed rules at branches: who will now be served without waiting in line

Ukrposhta changed the customer service order in most city branches where several service windows operate. The highest priority now goes to shipments — they will be accepted and delivered outside the general queue.

Who will be served out of line at Ukrposhta

The decision about the new Ukrposhta rules is primarily related to air alerts, said the company's general director Ihor Smilyanskyi.

First of all, those who will be served are the ones who:

came to send a parcel;

came to pick up a delivery that has already been delivered.

The reason for the changes is the specifics of postal logistics during air alerts. If a branch stops operating and a parcel does not make it onto the vehicle that takes it to the sorting center, it may remain there for another day.

The company gives an example of delivery from Kyiv to Odesa. For the parcel to arrive the next day, it must depart from Kyiv by approximately 22:00. By that time the parcel must:

be accepted at a branch;

be delivered to the sorting center;

be sorted;

be loaded onto a vehicle.

Therefore even a few hours of downtime due to alarms can disrupt the entire subsequent route.

Why a few minutes matter

Smilyansky explained that during prolonged air alarms a client can effectively lose an entire day of delivery.

If you are in line at 15:55, and at 16:00 an alarm sounds that lasts until 18:00 (and we receive a notice that the branch must close), it means you will arrive with your parcel after 18:00 and it will go out the next day. And if it was accepted before the alarm was announced, then even if the branch is closed, the parcel will go today and be in my native Odesa the next day,

— says Smilyansky.

The second priority is the issuance of deliveries. Ukrposhta explains that they want parcels to spend as little time as possible directly in branches.

This is important also from a security standpoint. If a branch or its premises are damaged as a result of shelling, the company reimburses the value of the shipment, but some things hold much more value for people.

Will the procedure for paying pensions change

No. Pensions, payments, and other financial operations in branches will continue.

The company explains this by the fact that a financial operation can be carried out after the air alarm ends. In contrast, with a physical parcel, the situation is different: it must be received, sent for sorting, and dispatched along the route.

If this logistical step is missed, there may be no next opportunity to send the parcel until the next day.

By the way, the changes mainly affect urban branches where more than one service window operates. According to Ukrposhta, the relevant instructions have already been received by over 90% of such branches.