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Automatically translated version. May contain inaccuracies compared to the original.
From Wednesday, 23 September, Ukrposhta introduced a new format of service in city branches. Now receiving and sending parcels will be done without lines. This was announced in Telegram by Ukrposhta’s general director Ihor Smilyanskyi.
- Ukrposhta is changing the operating order of city branches! Specifically: 1. Receiving parcels takes the first priority, meaning parcels are accepted out of line. 2. The next priority is the issuance of parcels, which are also issued out of line, - he wrote.
Smilyanskyi noted that the company aims to deliver parcels as quickly as possible. At the same time, due to regular air alerts, the branches’ working hours may be shortened, so, as long as possible, employees will accept consignments as promptly as possible so they can head to recipients without delay.
He also explained changes to parcel issuance. According to him, Ukrposhta will compensate customers for the full value of parcels if they were lost due to shelling. The company wants to minimize the time parcels spend in branches so customers can pick them up as quickly as possible and they do not stay there overnight.
- We value all our customers, however the nature of the work is such that financial services (pensions, payments, etc.) are provided here and now. And even if you come to us after an alert, you will still receive the service on the same day, and it cannot be destroyed (because we have protected the servers), which is impossible to do in case of delays with sending or issuing a parcel, - he added.
- In addition, from 23 September more than 90% of city branches, where several service windows operate, have introduced a separate "Express Window." Employees of these branches have already received the relevant instructions.
He urged customers to approach the new measure with understanding and assured that the company will make every effort to deliver consignments on time despite the difficult circumstances.
- Regarding rules of operation during the “yellow” and “red” alerts — they remain unchanged for now, and Ukrposhta is preparing proposals to account for the specific operation of the national postal operator in the winter period, - Smilyanskyi noted.
18 September it became known that "Nova Poshta" is changing its rules during alerts - the company is introducing its own threat monitoring.
In August Ukrposhta stated that it is forced to print customers’ personal data on receipts.
Document: PDF proof of the original version of the news item "Укрпошта змінила правила роботи міських відділень: приймання та видача посилок - без черги". It records the publication content at the moment of the first scan, the preservation date and the source: KP.UA.
