Automatically translated version. May contain inaccuracies compared to the original.
The development of chatbots is radically changing our view of experts. More and more people doubt the words of medical professionals, teachers, and leaders, checking their advice with neural networks. Researchers are already documenting a new phenomenon that threatens traditional perceptions of authority.
How behavior and trust have changed in the AI era
According to new data published by TechRadar, the company Use.AI conducted a large survey among 15 428 adults. The researchers found that 64% of respondents feel more confident when, after consulting with artificial intelligence, they question professional recommendations. Another 53% of respondents use neural networks to verify information from experts before agreeing with it.
Almost half of the participants in the study, namely 46%, said that professional degrees and certificates have lost their former value. Now, in the respondents' view, any expert's answer can be checked in a few seconds. In addition to doctors and teachers, users often doubt the words of managers, journalists, and economists.
Researchers noted a noticeable age gap. Among people aged from 18 to 34 years, 70% feel comfortable asking uncomfortable questions after interacting with a chat bot. In contrast, among those over 45 years, this figure drops to 49%.
Use.AI analysts called this trend the "expertise recession." They describe it as a decrease in automatic respect for professionals who have years of education and experience. In a world where algorithms can quickly gather information and provide contextual answers, traditional knowledge fades into the background.
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What the report authors predict
The report authors believe that the gap between users' confidence and their actual competence will continue to widen. Although diplomas still attest to a professional's experience, society no longer treats them as an absolute guarantee of truth. People will seek confirmation of experts' words in digital assistants, so professionals will have to adapt to new conditions of communicating with clients.
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