Automatically translated version. May contain inaccuracies compared to the original.
The development of chatbots is radically changing our attitude toward experts. More and more people are questioning the words of doctors, teachers, and leaders, checking their advice with neural networks. Researchers are already noting a new phenomenon that threatens traditional perceptions of authority.
How people's behavior and trust have changed in the age of AI
According to new data published by TechRadar, the company Use.AI conducted a large survey among 15 428 adults. Researchers found that 64% of respondents feel more confident when, after consulting with artificial intelligence, they doubt professional recommendations. Another 53% of respondents use neural networks to verify information from experts before agreeing with it.
Nearly half of the participants in the study, namely 46%, stated that professional diplomas and certificates have lost their former weight. Now, according to respondents, any expert’s answer can be checked in a few seconds. Besides doctors and teachers, users often doubt the words of managers, journalists, and economists.
Researchers noted a noticeable age gap. Among people aged from 18 to 34 years, 70% feel comfortable asking awkward questions after interacting with a chatbot. Meanwhile, among those over 45 years old, this figure drops to 49%.
Analysts at Use.AI dubbed this trend the “expertise recession.” They describe it as a decline in automatic respect for professionals who have years of education and experience. In a world where algorithms can quickly gather information and provide contextual answers, traditional knowledge is taking a back seat.
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What the report authors predict
The report authors believe that the gap between users’ confidence and their actual competence will continue to widen. Although diplomas still attest to a specialist’s experience, society no longer regards them as an absolute guarantee of truth. People will seek confirmation of experts’ words in digital assistants, so professionals will have to adapt to new conditions of communicating with clients.
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