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Can you get a refund for a defective product?
A subscriber contacted our chatbot with a question:
“I bought a household appliance, but a few days later it stopped working. The store refuses to refund my money and only offers repairs. Do I have the right to demand a refund?”
Every consumer has rights provided by consumer protection law. If a product turns out to be defective or has significant flaws, the buyer can seek protection of their rights in the manner prescribed by law.
❓ What rights does a consumer have?
If defects are found in a product, the law provides several ways to protect rights, depending on the nature of the malfunction and the circumstances of the specific situation.
📌 What should you know?
▪️ The seller is obliged to accept the buyer’s complaint about a defective product and consider it in accordance with legal requirements.
▪️ In certain cases, the consumer has the right to demand a refund, a replacement product, or free repair of defects.
▪️ A seller’s refusal is not always lawful and can be challenged.
🔻 What to do?
💁♂️ We recommend:
▫️ Keep the receipt, the warranty card, and other documents that prove the purchase.
▫️ Submit a written statement to the seller specifying your demands.
▫️ If the issue cannot be resolved amicably — seek legal advice to assess the situation and protect your rights.
✅ Important: don’t delay contacting anyone. Timely documentation of product defects and proper paperwork significantly increase your chances of successfully protecting your rights.
💁♂️ If you have questions or need additional consultation, contact our chatbot or by email for legal assistance [email protected].
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