The CEO of Ukrposhta’s Position on NBU Requirements Contains Serious Inconsistencies – MP Olga Vasylevska-Smahliuk

The CEO of Ukrposhta, Ihor Smilyansky, claims that the National Bank allegedly obliged in utility payment receipts to indicate the payer's tax identification number and has sent a letter to the Verkhovna Rada Financial Committee. This was reported by Member of Parliament Olha Vasylevska-Smagulyk, who criticized Smilyansky's position.

According to her, Smilyansky's letter to the deputies contradicts the chronology of events. In Ukrposhta's letter, it cites violations that the NBU registered as early as before March 2026, when the regulator, on the contrary, canceled the requirement to indicate the IPN (tax number) when paying for utilities.

“According to these changes, for cashless payment of utilities, full name and IPN are not required at all; for cash payments, only full name, without IPN. Not a single example or reference to violations recorded after the March simplification of the rules was provided by Smilyansky,” the deputy noted.

This is precisely the main inconsistency in the head of the state-owned company's argument.

“In the Ukrposhta letter, it is insisted that the requirement to indicate the IPN in payment documents was not introduced on its initiative. The CEO Ihor Smilyansky, who signed this letter, claims that during a planned NBU inspection, he registered 175 cases of absence of IPN as violations of the law, after which he demanded to address these violations. As examples of NBU violations cited in Ukrposhta's letter, there are the utility payments (Naftohaz, Ternopil Elektropostach, Kyivvodokanal). But here is the mismatch: the examples of violations in the letter, for which the National Bank punishes Ukrposhta, are excerpts from documents dated December 2025. The inspection itself, as stated in the complainant's letter, took place from October 2025 to January 2026. Meanwhile, the NBU in its recent statement indicated that it simplified the procedure for issuing payment documents when paying housing and communal services in March 2026-th. According to these changes, for cashless payment of utilities, full name and IPN are not required at all; for cash payments, only full name, without IPN. Not a single example or reference to violations recorded after the March simplification was provided by Smilyansky,” Vasylevska-Smagulyk emphasized.

According to her, the Ukrposhta letter contains a number of other mistakes: starting with the date of the NBU statement it cites—the Ukrposhta text incorrectly lists 2028 as the year instead of 2026-th. It ends with Ukrposhta itself revealing in the letter the personal data of third-party payers (full names and amounts of particular payments), which seems nonsensical given that it is supposedly fighting to protect payer personal data.

“Also, Smilyansky somehow interprets the PCI DSS standard’s purpose incorrectly: in the letter it is cited as an argument in favor of printing full card numbers, while the standard itself requires protection and masking of this data. PCI DSS is a payment card data security standard, and its core content is directly opposite to how Ukrposhta interprets it in the letter,” the deputy wrote.

As Informator reported, Ukrposhta JSC claimed allegedly new requirements by the National Bank to obligatorily indicate personal data of payers on receipts for housing and utilities payments, in particular the tax number and the full card number. Such statements do not correspond to the content of current regulatory acts of the National Bank and distort the requirements it has established. This was stated 4 in August by the NBU. In connection with Ukrposhta’s public statements, the National Bank will check Ukrposhta's practice of preparing payment documents for payment operations with this payment service provider for compliance with the law and NBU acts on consumer rights protection.