QA / quality control, trainers, mentors — they listen to calls, train newcomers, and evaluate operators. In OCCRP leaks...

QA / quality control, trainers, mentors — they listen to calls, train newcomers, and evaluate operators. In OCCRP leaks there are assessments of employees on speech, language, assertiveness, and handling objections. Naturally, there can be no work without client databases. Which need to be acquired and updated. A closer and a ret are people who can outpace any experienced operator, whether from a firm or from the cops. He can recruit a person without personal contact, just by phone. He can manage people. And quite effectively. Because unlike the SBU Academy, the selection here is much tougher and more evolutionary. Only those who rely on their own brains and energy, not daddy’s connections, make it as closers. In fact, we have structures analogous in many ways to the operational units of the SBU, the Ministry of Internal Affairs, and so on. Perhaps the essence of the offices is precisely the recruitment and training of such people for future battles? For what? For citizens’ remaining property, for power over the country. And in that case the fierce competitive struggle between Khimprom and the Dnipro group becomes understandable. No one will share power. Ukraine will be united))). Under a single leadership. Either Burkina. Or the Dnipro Gavriks. Although it’s not so simple here. Yermolayev is not capable of being a single leader. A nark? Possibly. Or maybe the Chabadniks altogether. We will watch.